Soul Quartz FAQs:


Where can we shop in person? 74 Central ROAD Tinana Qld 4650

- Via Appt ONLY

Please contact us to book a time.



How much is postage?

Australia wide:

Regular post: $10 flat rate for regular Australian domestic orders 

Express post: $12 flat rate for express post domestic Australian 

Orders over $100: Free reg post shipping domestically


Please note larger or heavier items over 2kg will incur additional fees, the cost will be calculated at check out. 

Postage costs are for single order only, all items must be in the same order to qualify for free shipping. 

Total value excludes gift cards and vouchers. 




How long will it take to receive my order?

Jewellery: Your order will be dispatched within 48 hours of ordering (business days); we will put an announcement on the website or email you directly if there are any shipping delays.

Express post is based off the speed of Australia Post, still allow 2 business days for dispatch from HQ. 



What is your returns policy (including faulty items)?

Please click here for our full returns policy


How do I look after and cleanse my crystals?

Please click here for our crystal care page.


Where are your crystals from?

We lovingly hand select each stone to use in our jewellery as well as the crystals for your home. We Ethically source the stones from all over the globe. The majority of our large crystals for your home have been sourced from Madagascar and Brazil. 


Do you take custom orders?

We are more than happy to custom make specific stones into jewellery. If there is specific stone you are looking for please don't hesitate to contact us, and we will do everything we can to source them for you.


Do you offer wholesale?

Not at this stage.



We reserve the right to use any images and text used in reviews on our website and social media by us, Soul Quartz, in our marketing, advertising and on social media.