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 Soul Quartz FAQs:


Where can we shop in person?

We have a number of stockists and we also have Mind Body Spirit Festival in Sydney up coming. 

Active Stockists include:

Paradise Lifestyle in Sunshine Coast

Halo and Grace, Mermaid Beach, Gold Coast

Jazala in Warragul in Victoria 

Gypsy and Muse Kirra, Gold Coast


How much is postage?

Australia wide:

Regular post: $10 flat rate for regular Australian domestic orders 

Express post: $12 flat rate for express post domestic Australian 

Orders over $100: Free reg post shipping domestically


Please note larger or heavier items over 2kg will incur additional fees, the cost will be calculated at check out. 

Postage costs are for single order only, all items must be in the same order to qualify for free shipping. 

Total value excludes gift cards and vouchers. 



Pricing specific to your country will be available at check out. Please be aware that some countries charge extra import taxes and are not included in our shipping costs. Not all products are available to be shipped internationally including large and heavy items. 


How long will it take to receive my order?

Jewellery: Your order will be dispatched within 72 hours of ordering (business days); we will put an announcement on the website or email you directly if there are any shipping delays.

Express post is based off the speed of Australia Post, still allow 2 business days for dispatch from HQ. 

Online Courses: You will receive access to online course materials within 24hours of purchase. If your purchase includes Facebook community access, this is will granted within 48 hours of you submitting request to join. 

Some Groups and 1:1 programs will include extra access and this will be outlined when you are welcomed. 


What is your returns policy (including faulty items)?

Please click here for our full returns policy


How do I look after and cleanse my crystals?

Please click here for our crystal care page.


Where are your crystals from?

We lovingly hand select each stone to use in our jewellery as well as the crystals for your home. Tegan and the team visit stockists and suppliers around Australia who source the stones from all over the globe. The majority of our large crystals for your home have been sourced from Madagascar and Brazil. 


Do you take custom orders?

We also offer VIP gift packs for clients, retreats and special events. Email us to organise a consult call.


Do you offer wholesale?

We wholesale our Soul Quartz jewellery range to selected bricks and mortar boutiques. Contact us at and we will forward you a wholesale request form to complete.



We reserve the right to use any images and text used in reviews on our website and social media by us, Soul Quartz, in our marketing, advertising and on social media.