FAQs + policies
Soul Quartz FAQs:
Where can we shop in person?
We have a number of stockists and we also have Mind Body Spirit Festival in Sydney up coming.
Active Stockists include:
Paradise Lifestyle in Sunshine Coast
Halo and Grace, Mermaid Beach, Gold Coast
Jazala in Warragul in Victoria
Gypsy and Muse Kirra, Gold Coast
How much is postage?
Australia wide:
Regular post: $10 flat rate for regular Australian domestic orders
Express post: $12 flat rate for express post domestic Australian
Orders over $100: Free reg post shipping domestically
Please note larger or heavier items over 2kg will incur additional fees, the cost will be calculated at check out.
Postage costs are for single order only, all items must be in the same order to qualify for free shipping.
Total value excludes gift cards and vouchers.
International:
Pricing specific to your country will be available at check out. Please be aware that some countries charge extra import taxes and are not included in our shipping costs. Not all products are available to be shipped internationally including large and heavy items.
How long will it take to receive my order?
Jewellery: Your order will be dispatched within 72 hours of ordering (business days); we will put an announcement on the website or email you directly if there are any shipping delays.
Express post is based off the speed of Australia Post, still allow 2 business days for dispatch from HQ.
Online Courses: You will receive access to online course materials within 24hours of purchase. If your purchase includes Facebook community access, this is will granted within 48 hours of you submitting request to join.
Some Groups and 1:1 programs will include extra access and this will be outlined when you are welcomed.
What is your returns policy (including faulty items)?
Please click here for our full returns policy
How do I look after and cleanse my crystals?
Please click here for our crystal care page.
Where are your crystals from?
We lovingly hand select each stone to use in our jewellery as well as the crystals for your home. Tegan and the team visit stockists and suppliers around Australia who source the stones from all over the globe. The majority of our large crystals for your home have been sourced from Madagascar and Brazil.
Do you take custom orders?
We also offer VIP gift packs for clients, retreats and special events. Email us to organise a consult call.
Do you offer wholesale?
We wholesale our Soul Quartz jewellery range to selected bricks and mortar boutiques. Contact us at enquiries@soulquartz.com and we will forward you a wholesale request form to complete.
Reviews
We reserve the right to use any images and text used in reviews on our website and social media by us, Soul Quartz, in our marketing, advertising and on social media.
Let customers speak for us
I’m so in love with my necklace to match with my pink tourmaline hoops. 🥰🥰🥰🥰
The Magic of I astrology diary is truly a gem in my collection. From the moment I laid my eyes on its beautifully illustrated pages, I was captivated. Every aspect of this diary, including the exquisite font, showcases a meticulous attention to detail. The monthly transit planner is a masterpiece in itself, artfully crafted with a touch of majesty. I am constantly amazed by the thoughtfulness and creativity put into every page. Moreover, when I gift this diary to my loved ones, their reactions are always filled with joy and appreciation. The eloquent packaging is just the cherry on top, adding to the overall enchantment of the product. Thank you for creating such a magical work of art.
I love them! They look amazing with any outfit.
Finding all the course's regarding manifestation are changing my perception of who I want to be. This extension is an extension to the learning and I am learning a great deal about myself. Terrific opportunity!
This is the very first energy candel I got from the physical store half a year ago，attracted by its color and beautiful smell. After burning for two times，all the good news start gathering. I feel abundant both in mental and material side. Wanna grab more if it’s no longer selling in future：）
Got so much out of the experience. Very rewarding. Feeling enlightened from the event.
My 5-year self-discovery journey started by leaving my mum's business feeling unworthy. My rollercoaster life was unpredictable, but always kept hope that my core value of being drawn to authentic people would guide me in the right direction. Then I meet Tegan Mel at the Mind Body & Spirit festival in Brisbane, where she spoke which resonated with me to purchase the Manifest Method 4-week self-paced course. I love it as opens my mind to new possibilities and even the way I talk and make an effort to present myself as the best version of myself. Knowing life is not a sprint but a marathon, so every baby step forward is great progress. I highly recommend this course as a start to endless possibilities and wait to see what can bloom in your garden!!!
I love the necklace I have. So I had to get one for a friend for their birthday. They loved it and we are definitely coming back for more. XX
I first of all purchased the manifest oil because I bought this as a natural perfume oil.
I received the parcel quickly and loved the big size of the oil and happily inhaled the natural aromatics . I have to say it’s a great oil to help the mindset and also a natural perfume oil that I’m happy to wear all day. I’ve also been quite a bit abundant in the meantime!
These are the first pair I've bought but certainly won't be my only pair of earrings from Soul Quartz, they go with everything and are just beautiful!
This is my second necklace from Soul Quartz! I wear it every day and the flashes in it are stunning!
I bought this as Garnet is my birthstone and I love it so much I bought more items from Soul Quartz!
These were great. Absolutely love them.
These are beautiful and it’s nice to have different charms for your intentions.
Stunning stones and beautiful gold. I bought these for my bestie for Xmas and she LOVED them!!!! 🫶🏼
