Here are some answers to common burning questions:

 

Where are you based? Do you have a shop?

We are based on the Sunshine Coast in Queensland and sell online via our website and in person at events. See our event page for upcoming events. 

We also have some amazing stockists.

 

What is your returns policy?

Returns are permitted up to 14 days, change of mind returns will only be issued with a store credit. No cash refund for change of mind. Customer is responsible to cover postage costs for all returns. Faulty items can be returned within 14 days with proof of purchase and emailed photo of damage. Reasonable care must have been taken with the jewellery. Returns will not be accepted for damage caused by not adhering to our advise on the care cards provided with purchase.  This information is also included below.

Raw crystals, chains and wire are delicate and can break if dropped on a hard surface, avoid twisting or tightening wire as the pressure can cause the wire to snap, please look after your jewellery by not sleeping, exercising or swimming in it; unfortunately we can not accept returns for any of these reasons. 

 

How do I look after and cleanse my crystals?

Please click here for our crystal care page.

 

Where are your crystals from?

Tegan lovingly hand selects each stone to use in her jewellery. She visits stockists and suppliers around Australia who source the stones from all over the globe.

 

Do you take custom orders?

We offer design your own crowns on the website but not custom orders. We can however make you one of our designs that is sold out online depending on availability of the stone and the materials. Please allow up to 2 weeks for these orders. We don't take custom orders using your own designs. 

 

How long will it take to receive my order?

We endeavour to post out orders within 2 business days of ordering, however occasionally there can be a delay due to travel to an event. This can mean that some orders take up to 5 business days before they depart the studio. Please keep in mind that we are usually a one woman show when it comes to orders (occasionally I have beautiful crystal angels assisting me). You have the option to order express or regular shipping. This is the speed of Australia post no how quickly it departs our studio. We endeavour to post express orders within 24 hours.

 

Do you run workshops?

Yes! These are by appointment. 

Minimum class is 8 people for SE Queensland/ Northern rivers and 20 people for interstate (Syd and Melbourne only). Please get in touch via the contact for more information.

 

Do you do wholesale?

Yes! Please connect with us via our contact page with some information about your business, your ABN and best email address for us to send you a look book, order form and MOQ information.